Terms & Conditions

Thank you for choosing to stay at The Hambrough.  We are looking forward to welcoming you.  We have included some information on this page to help you enjoy your stay with us.  If you have any questions prior to your arrival please do not hesitate to contact our Reservations Team on 01983 856333.

Check-in Check-Out:

Our check-in time is 3.00pm and check out is 11.00am

How to Find Us:

The Isle of Wight is a short ferry crossing from the mainland and ferries run throughout the day.  We can organise your car ferry journey for you from either Portsmouth, Southampton or Lymington – please email us or call us for more details.

Ventnor is on the southern tip of the Island.  By car follow the A3055 coastal road or the B3327 into Ventnor town centre. In the town centre turn left at the traffic lights into Church Street and take the next left (opposite the Church) into Hambrough Road.  Follow the road round and you will see The Hambrough to your left.

Postcode:

Our post code is PO38 1SQ.

Terms and Conditions

We operate the website www.thehambrough.com.  We are The Hambrough (IoW) Ltd, a company registered in England and Wales under company number 12230597 with its registered office and main trading address as The Hambrough, Hambrough Road, Ventnor, PO38 1SQ.

1. Deposit Policy – Direct bookings

25% of the booking’s total cost to be paid as a deposit to confirm the booking with the balance payable when you stay – we will require valid credit card details to secure the booking

For specific stays such as Christmas by the Sea or New Year Escape bookings will require a 50% deposit at the time of booking and full payment by 1^st December

Self-catering properties require a 50% deposit payable at the time of booking with the balance payable in full 30 days prior to the arrival date

2. Hotel Cancellation Policies

Room Reservations and Self-Catering Reservations

Guests must cancel reservations at least 8 days before arrival to avoid losing their deposit and all cancellations must be made in writing via email.  Cancellations within 7 days of the arrival date or in the event of a no show will be charged 100% of the booking. For Christmas or New Year packages this can be done up to 1^st December but after that date cancellations will be charged 100% of the booking.

For self-catering properties this can be done up to 30 days prior to the arrival date but after that date cancellations will be charged 100% of the booking.

We will not be able to refund you after these cut-off dates.  In your best interests we strongly recommend you take out travel insurance to safeguard your holiday.

3. Amendments to Existing Reservations

Should you wish to amend or alter your reservation, including transferring your reservation in full to new dates (although rates may vary) you will be able to do so without incurring any additional charges up to 8 days before arrival to the hotel.
Within 8 days of your arrival, you will be subject to cancellation fees as detailed in our Cancellation Policy.

For amendments to Christmas or New Year packages this must be done prior to 1^st December and for self-catering accommodation this must be done at least 30 days prior to the arrival date.

4. Reservations made through third parties

Please be aware that any reservations made through third-party travel agents are subject to the terms and conditions outlined in their confirmation to you.
Any changes to your reservation at the hotel under these agreements must be made via the third party travel agent and not direct with the hotel.

5. Arrival and Departure

The room(s) will be available from 3:00 pm on the day of arrival, and our checkout time is 11:00 am on the day of departure.
Early check-in or late checkout requests may be possible can only be agreed in advance with the Reservations Team and will incur an extra charge of £20 per hour

6. Methods of payment

We accept the following payment methods at the hotel: Cash, Visa Debit, Visa, MasterCard Credit or Debit and American Express
Deposits may be obtained by Bank Transfer with the prior agreement of the hotel
All charges must be settled upon departure by the guest.
All stays are subject to VAT charged at the standard rate as per the UK Government.

7. Group Reservations

Any reservation that exceeds 4 reserved rooms will be classified as a ‘Group’ and will be passed to an Event Planner to assist you with your stay experience.
Group reservations will be subject to additional terms and conditions which will be provided by the event planner. A contract will be issued for the Group and any associated activities

8. Parking

We offer the use of The Hambrough’s modest sized car park situated to the rear of the property. As you approach The Hambrough in Hambrough Road there is a lane to the left of the property,  continue up the slope taking the right fork and then continuing directly ahead up a narrow road (with the Post Office sorting office car park to your right) where you will find the car park area.  All vehicles are parked at the owners’ risk and the hotel accepts no liability for any damage, loss or theft when parked in the car park.

9. Dining at the hotel

Breakfast at The Hambrough is served daily from 8.30am until 10.00am – it is not necessary for hotel residents to book but ask non-residents to book in advance. Breakfast Room Service may be ordered in advance with notice given the previous evening at a charge of £7.50 – please discuss this with our Reception Team on arrival.

We recommend that you make reservations for all Restaurant Matthew Tomkinson at The Hambrough lunch or dinner bookings in advance of your stay with us to avoid any disappointment. We try to reserve tables for our resident guests but as you will appreciate during the busy season and weekends tables are in high demand so we may not be able to accommodate if you haven’t reserved a table.

We have a casual dress code in the Lounge Bar and Restaurant but feel free to dress up if you wish!

Children under the age of 8 years are not encouraged in the restaurant after 6:30 pm. Should you wish to dine with younger children after 6:30 pm you may be able to do so in the Lounge Bar subject to there being a table available.  Whilst we do not offer a Children’s Menu as a matter of course, simpler dishes can be prepared which must be ordered in advance – please ask for the list of dishes available.  Where possible, the Chef can also adapt main menu items to a simpler dish.
There is a discretionary 10% service charge added to your restaurant and bar bill. Please let us know if you are unhappy with the service

10. Dogs

We are sorry to say that dogs are not allowed in the bedrooms or in the main restaurant.  We do, however allow well-behaved dogs to in the Lounge Bar (please request a table in the bar when you are booking a meal) and also in the Secret Garden (weather permitting)
Dogs must be kept on a leash at all times when in public areas of the hotel.

11. Smoking

The Hambrough operates a no smoking policy throughout the building.
Guests are not permitted to smoke or ‘vape’ in any of the buildings’ internal areas which includes the bedroom balconies. If found to be smoking in these areas, a £150 fine will be liable. Guests may be permitted to smoke or ‘vape’ in the Garden so long as it does not constitute a nuisance to other guests.

12. Damage to property

Any damage or loss caused by an individual using the hotel facilities including any stains to any soft furnishings we will charge the card used to reserve your booking either the total cost of repair/professional cleaning or replacement.  Please note all rooms are inspected after check out and any damage or loss to your room not reported with incur an additional £100 administration charge on top of the repair or replacement cost.

13. Accessibility

Due to the physical limitations of the existing building unfortunately access to The Hambrough is not possible without using stairs. All the public rooms are only accessible via steps, with 8 steps to the front door from the pavement which are too steep to use a ramp.  The lounge bar, restaurant and reception areas are all on one level and there are two steps to access the ladies toilets and a further two steps to access the gents toilets.  Again due to the physical limitations of the building it is not possible to install a lift and all the bedrooms are situated either on the first or second floors and are only accessible via stairs (22 stairs to the first floor and a further 22 stairs to the second floor).  There are four bedrooms which have walk-in showers and the other three bedrooms have baths with showers over.

The walk from The Hambrough car park is a very short walk however this is quite steep and we therefore recommend guests who may have mobility issues be dropped off outside The Hambrough before parking the car.

We would also mention that Ventnor itself is extremely hilly so we recommend that research is carried out on the area should mobility be an issue.

14. Maintenance
    As the hotel is open all year round, you may find that there is necessary maintenance taking place during your visit. We will make every effort to ensure that noise and disruption are kept to a minimum and would like to thank you in advance for your understanding.

15. Gift Vouchers

Gift vouchers can be purchased by calling the hotel directly.
Upon purchase, the gift voucher can be sent by 1st class post or collected from the hotel. There is a £2.50 handling fee.
Vouchers are valid for a period 12 months from the date of purchase.  Gift vouchers cannot be refunded or exchanged for cash, and no change will be given in cash.
To redeem a gift voucher; you must present it to The Hambrough within the Redemption Period.

16. VAT

VAT will be charged at the standard rate as per the UK Government.Cancellations